How It Works

Auditing bills should not be complex. At EG-Audit, we keep the process simple, transparent, and focused on your priorities. You send us the bills or reconciliations you want checked. We review them in detail, highlight what is right, and flag what is wrong. You receive a clear, practical report you can use immediately. No jargon. No delays. Just clarity you can act on.

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The Five Steps of Every Audit

Whether we are auditing service charges, energy procurement, utilities, or rates, the process follows five straightforward steps:

Step 1: Submit Documents – You provide copies of bills, contracts, or reconciliations. These can be past invoices, year-end statements, or current agreements. We only need what is relevant, and we can advise you on what that is.
Step 2: Forensic Review – We examine every line, test every calculation, and compare charges against contracts, market benchmarks, and regulatory standards.
Step 3: Findings Report – You receive a clear report showing errors, risks, and opportunities. Each item is explained in plain English, with evidence attached.
Step 4: Options for Action – We explain what you can do next, whether it is reclaiming funds, renegotiating terms, or simply keeping records straight.
Step 5: Support if Needed – Some clients act directly on our findings. Others ask us to support them in discussions. We provide as much or as little follow-up as you need.

Why the Process Works

The strength of our audits lies in independence. Because we are not tied to suppliers, landlords, or brokers, we look only at the facts. Every figure is tested against the contract, the law, or market practice. We are not influenced by commission structures or client politics. This means when we tell you a charge is wrong, you know it is based on evidence, not opinion.

What You Need to Provide

We keep the requirements simple. For most audits, all we need is:

Year-end service charge statements or reconciliations
Copies of utility or energy bills
Contracts or lease agreements where relevant
Any correspondence relating to disputed charges

If you are unsure, send what you have. We will tell you if more is needed. Many clients start with incomplete information, and we help identify what is missing. The aim is not to make the process difficult but to get you answers quickly.

Timelines

Most audits are completed within 10–20 working days, depending on the complexity of the documents. Urgent reviews can be prioritised. We do not drag out the process. You receive updates as we progress, and we flag immediately if something requires urgent attention.

Reporting Format

The outcome of every audit is a written report. It contains:

A clear summary of overall findings
Detailed sections for each type of charge
Evidence supporting each point
Options for action, ranked by impact

We avoid jargon and unnecessary technical language. The report is written so you can use it immediately in discussions with landlords, suppliers, or internal teams. If you want more technical depth, we provide appendices with full calculations and references.

Common Questions

Do I need several years of bills?
Not always. A single reconciliation or bill can be enough to identify issues. More history helps build the case for recovery, but it is not essential.

What if my landlord or supplier refuses to cooperate?
We provide the evidence you need to challenge them. Some disputes resolve quickly; others require persistence. Having clear evidence strengthens your position every time.

How much time will this take me?
Very little. You provide the documents, we do the work. Most clients spend less than an hour pulling together what we need.

Is there a risk in asking for an audit?
No. You are simply asking for clarity on whether your charges are correct. If they are, you gain reassurance. If they are not, you gain evidence to act.

Overcoming Objections

Many landlords, project managers, and facilities managers hesitate to request audits because they assume:

It will be too time-consuming
It will strain relationships with landlords or suppliers
The amounts at stake are too small to matter
They do not have the technical knowledge to argue findings

In reality, audits are fast, discreet, and evidence-based. Relationships are strengthened, not damaged, when you demonstrate professional oversight. Small errors often add up to significant totals across multiple sites. And you do not need technical expertise, we provide the facts in language anyone can use.

Why Simplicity Matters

Cost management is already complicated. Adding another layer of complexity does not help. That is why our process is built around simplicity: minimal effort required from you, maximum clarity delivered in return. You do not need to become an expert in energy, utilities, or lease law. You just need to know whether you are being charged correctly. That is what we deliver.

Next Steps

Booking your audit is simple. Click below, tell us what you want checked, and upload your documents if you have them. We take it from there. Within days, you will know where you stand and what your options are. No commitments, no hidden fees, just clarity.